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Frequently Asked Questions (FAQs)

 

 

Primesparkle Cleaning Services Ltd

 

 

 

 

1. 

What areas do you cover?

 

 

We provide cleaning services across London and surrounding areas, including South London, Croydon, Lewisham, Bromley, Greenwich, and Wandsworth. If you’re unsure, just get in touch to confirm coverage.

 

 

 

 

2. 

What types of cleaning do you offer?

 

 

We offer domestic, commercial, and specialist school cleaning services, including:

 

  • Regular home cleaning
  • End of tenancy & deep cleans
  • Office & retail cleaning
  • School and academy cleaning
  • Communal area maintenance
  • One-off and contract-based services

 

 

 

 

 

3. 

Are your cleaners vetted and insured?

 

 

Yes. All our staff are fully vetted, reference-checked, and DBS-checked where required (e.g. schools). We are also fully insured for public liability and employer’s liability.

 

 

 

 

4. 

Do you bring your own cleaning products and equipment?

 

 

Yes. We provide all cleaning materials and equipment needed for the job. If you have preferred products or allergy considerations, we’re happy to accommodate.

 

 

 

 

5. 

What are your working hours?

 

 

We offer flexible cleaning times to suit your needs, including early mornings, evenings, weekends, and during school holidays.

 

 

 

 

6. 

Do you use eco-friendly products?

 

 

Yes, wherever possible we use environmentally safe, non-toxic cleaning products that are effective and safe for people, pets, and the environment.

 

 

 

 

7. 

Is there a contract or minimum term?

 

 

We offer both one-off and ongoing contract cleaning services. Contract terms can be customised depending on your needs, and we aim to be flexible and fair.

 

 

 

 

8. 

How do you ensure quality?

 

 

We conduct regular quality audits, provide digital reporting for commercial clients, and maintain open communication. You’ll always have a point of contact for any issues or requests.

 

 

 

 

9. 

Do you support TUPE transfers and pension obligations?

 

 

Yes. We have experience managing staff transfers under TUPE regulations and working with public sector pension schemes like the LGPS—especially in school settings.

 

 

 

 

10. 

How do I get a quote?

 

 

Simply call us on 07850 273320, email info@primesparklecleaning.com, or use our online contact form. We’ll arrange a free site visit or consultation.